Browse our frequently asked questions for answers to the most common moving questions.
How do I book a move with Compass Relocation?
There are several ways to plan and book a move with Compass Relocation:
- To begin, you can use our online Free Move Quote form and get a basic idea of what your move might cost.
- If you’re interested in scheduling an in-home estimate, fill out our online In-Home Estimate form and an agent will contact you to schedule a visit.
- You can also reach our customer care center directly by calling 330-453-3070 to speak with one of our representatives. We will then follow up with you to schedule your in-home estimate.
If you decide to move with us, a move coordinator will be assigned to you. This person will help you select moving services (if needed) and answer any questions you may have throughout the entire process.
What is involved with an in-home estimate?
During an in-home estimate, a salesperson will visit your home and estimate the weight and size of all of your belongings that you will be moving. They’ll also discuss move details such as dates, packing services, etc., and address any questions you may have. At the end of the visit, your salesperson will draft a customized written estimate for your review.
When should I contact my move coordinator?
You may contact your move coordinator at any time throughout your move process. Your move coordinator can assist with delivery dates, additional moving services (packing, unpacking, cleaning services, etc.) and any questions you may have about the process. If you ever need to add or subtract items from your move or change your move date, your move coordinator can assist with updates. Keep his/her phone number handy throughout the entire move process.
My move date changed. What should I do?
Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates. Keep in mind that your estimate may change depending on the dates you selected.
What packing options do you offer?
You can pack yourself, we can pack some of your belongings or we can pack everything. Compass is here to personalize your move process and make this transition easier.
If you’re interested in our packing services, you can discuss options with your salesperson during your in-home estimate. Your move coordinator can also review these services. Compass offers different packing services to fit all types of moves and budgets.
What if I want to pack myself?
I need some advice on how to pack my belongings. Can Compass help?
You can certainly pack yourself. Visit the Mayflower packing tips for advice on how to pack dishes, clothes, shoes and other items. You can also view the Mayflower packing videos for tips on how to pack specific rooms in your home.
Who should I inform that I am moving?
Notify family, friends and any professional organizations you are affiliated with on a regular basis. It’s also important to inform your family doctor, attorney, accountant, and school teachers/administrators (if applicable).
How do I change my address?
The post office is a good place to start. An online Change of Address form is available on the United States Postal Service website. It’s also important to change your address with your banks, credit card companies, insurance providers and magazine subscriptions.
What am I not allowed to bring with me on my move?
Some items can’t come with you on your move, such as fireworks, flammables, cleaning fluids, matches, etc. Read our Mayflower complete non-allowable list for more information and consult earth911.com for recycling locations in your area.